Ted Brown Music Online Sales Return Policy

30-Day Satisfaction Guarantee

We offer a 30-day return policy for most new items.

• If you’re not completely satisfied, you can return your purchase in its original condition within 30 days of the shipping date for a full refund or exchange.
• Please note: Refunds exclude original shipping and handling charges, and return shipping costs are the customer’s responsibility.

Defective Products

If you receive a defective product, contact our customer service team within 30 days of purchase.

• If the defect is confirmed and the product is under warranty, we’ll cover the shipping costs for the return and replacement within the contiguous U.S.

Non-Returnable Items

Some items cannot be returned, including:

• Special orders
• Software
• Oversized or overweight items
• Clearance items
• Opened packages of reeds and mouthpieces
• Personal items such as earphones, in-ear monitors, harmonicas
• Any item marked as non-returnable at the time of purchase

Return Process

Returning an item is simple:

• Contact our customer service team to start the process.
• Items must be shipped back in original packaging with all accessories, documentation, and packing materials. Products must be in new condition.
• Use a trackable shipping method and insure your return. Ted Brown Music is not responsible for items lost or damaged in transit.
• Ship returns to:
  Ted Brown Music
  6228 Tacoma Mall Blvd
  Tacoma, WA 98409

Abuse of Return Privileges

We reserve the right to limit or suspend return privileges for customers who abuse the policy through excessive returns or attempts to return items that are not in new condition.

In-Store Returns

Prefer to return in person?

• Items purchased online can be returned at any Ted Brown Music store.
• Bring your order confirmation email or packing slip.
• Credit will be issued immediately upon processing the return in-store.